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Support forms

If you have a problem with one of our products, please fill out the following support form. We will handle your request immediately.

FALCON (LP/plus/quattro), EAGLE


Please fill out the coloured fields in any case! HTML-Code and Links are NOT allowed!

Name
Address
Telephone
Fax
Email

Product
FALCON EAGLE
FALCON LP FALCONplus
FALCONquattro FALCONquattro Express

Important information!
The information about the serial number and the used driver version are important for our support team. Please insert this data if possible.
Serial number
Driver version

Date of purchase
Purchased at

Is our demo programme IDSDEMO running? yes no

first time installation? yes no
Card suddenly fails? yes no
Description

Has been checked the frame grabber on antoher PC?

yes no

Short description of the problem

PC
Type
Motherboard
CPU
Memory

VGA-Card
Type
Memory

SCSI-Controller yes no
Network yes no Type
DirectDraw installed? yes no

Operating system
Win95 Win98 Win2000
WinXP WinME WinNT
Version nr.

Camera type

Notes

Data Protection

IDS treats your personal data in strict confidence. Your data will be used for our own purposes and will not be given to third persons.